Keep Customers Loyal – Smart Marketing Move

This week’s Smart Marketing Move goes to Restaurant.com

Like many new websites, they are offering discounts to local restaurants. But they’ve come up with a unique and, I might add, an out-of-the-box way to spread the word about their business and the businesses that they represent.

They are giving away $40 million worth of gift certificates by Dec 31, 2010. Yes $40 million. They are calling this program Feed it Forward. These gift certificates are only in $10 increments. The only way that people will receive this $10 gift, which is free to give and free to receive, is from their friends sharing with them. This can be through email or Facebook. So think about it, that means if they reach their goal of $40 million that’s 4 million people! They are building a new customer base and gaining their emails, and it’s also creating more loyal customers because they were able to share something with their friends at no cost. That’s also more exposure for the restaurants involved.

This is their description: Filling hearts and stomachs – Feed It Forward™ 2010. Feed It Forward™ is a free way to build community and lift people’s spirits by giving the gift of $10 Restaurant.com Gift Certificates. Simply let us know who you want to give to and we’ll take care of the rest. You can give up to 40 $10 Restaurant.com Gift Certificates every day through December 31. It’s a great holiday gift for everyone on your list. And the best part is – it’s FREE!

 

I can give away 40 $10 gift certificates to my friends and family at no cost, EVERYDAY until Dec 31st. Wow! What a great way to get press, and for their company to grow through word of mouth. They are also all over the web, bloggers and more. They definitely get the Smart Marketing Move of the Week! 

Lesson Learned: You don’t have to give away $40 million in gift certificates to be recognized but what can your company do that creates a BIG impact for $5-$10 a customer? Think WILD and outside-the-box, trim down your idea if necessary. Keeping your customers loyal costs much less than trying to find new ones.  

Editors Note: I used my $10 gift on Wednesday and 2 other tables were using them! Talk about a boost in business this restaurant more than likely wouldn’t have had otherwise!

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Filed under Free Marketing Tips, Smart Marketing Moves

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