Category Archives: small business

Four Things Most Small Business Owners Overlook

First, they don’t take the time to do the prep work.  Things like proper color selection for the companies theme.  Each color has its own psychology and you need to make sure that the colors you pick will give your customer base the right “feel” for your business. Also conducting surveys is part of the prep, so you know what your potential customers are reading, listening to and watching. This ensures your marketing/advertising expenditures are focused where your customers are involved.

Second is a consistent theme from event to event of your business.  It will only confuse your customers if they ready about a sale on product A in the newspaper, discounts on product B in your radio ads and factory discounts on product C on cable or TV. Keeping the message the same within all media’s ensures that your customers will have the proper information for whatever product or service you are featuring for that week or month.

Another is using all the pieces of information available to them on web sites.  Every web site should have a :30-:60 video about the company.  This ensures that people with different learning styles can benefit from your site. Also every web site that is used for promoting a business should have a news section with stories about the companies industry. Retail, Heating/AC, Restaurant or whatever the industry, should have an area with current stories updated daily or weekly. This keeps your customers in touch with the newest information about your industry and shows them you care to inform them.

Finally are the different networking availabilities in their market.  Service organizations, Chambers of Commerce, local group web sites, industry associations and many more allow small business owners a way to meet other local business people. This way they can make partnerships with some to assist each other in building their businesses. No one single business leader can effectively build a business alone.  These many opportunities allow small business owners an easy way to meet other owners and share experiences.

Article by Rick Polson – Making a Superstar Company


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Marketing … The life blood of every business

By Leslie R. Wolff, A Marketing & Creative Tactician

I met a former business owner who never had time to spend on marketing, now he does.

Marketing is the process of acquiring customers and keeping them. That’s it, no great mystery, without customers a business does not survive. Without happy, satisfied customers a business does not grow.

Then why are so many business owners so confused about marketing their products and/or services? Why do some in an industry succeed greatly and others barely exist or fail? It is not the lack of capital. It is the failure of understanding what the various elements of marketing are and how they work together. It is the failure to examine all the “troublesome little things” within their business that affect the effort to gain customers and retain them. Continue reading

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How do I ensure a high rate of customer retention? 6 Easy Steps

By Leslie R. Wolff, A Marketing & Creative Tactician

Customers like to know that they are important to you, so create awareness of your interest in their welfare.

It costs 5 times as much to get a new customer as it does to keep the ones you have and a significant multiple of that cost to regain one you lost. It’s a mistake thinking once you landed a client that they will automatically stay with you. It takes as much hard work to keep a customer as it does to acquire one. Customer retention enables you to build a solid
foundation of repeat business, revenue growth and business longevity.

6 Easy steps to have a positive customer retention environment

  1. Customer Service – The key aspect of retaining customers is how they feel they are being treated so examine closely what you do and how well you do it.  Continue reading

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Six Ideas to Gain and Retain Customers

Consider the following

  • Targeted direct mail is even more effective today considering the onslaught of e-mails facing them each day. Create a response you can measure such as a coupon or a “gift” as an incentive to take an action you desire.
  • Generate publicity about your business from special events that benefit a charity via specific purchases made in a certain time period. Continue reading

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Filed under Customer Service, Free Marketing Tips, small business, Smart Marketing Moves

Get A P.I.M.P. Working for You

By Leslie R. Wolff, A Marketing & Creative Tactician

Caught your attention didn’t I? That’s the premise in putting a P.I.M.P. (Proprietary Integrated Marketing Platform (or Program) to work for the benefit of your business.

If one is willing to make the effort they can create an approach to their marketing effort that doesn’t focus only on imitating, duplicating or replicating what others do. Surprisingly it’s not that difficult.

“You’ve gotta be original, because if you’re like someone else, what do they need you for.” – Bernadette Peters

So why is it so rare? One aspect is attitude, if one is afraid of leading the way, due to a totally risk averse outlook as it relates to their job function, it will never occur, perhaps until their replacement is hired Continue reading

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Smart Moves To Use If You Are “David Competing Against Goliath”

By Leslie R. Wolff, A Marketing Curmudgeon

You are in a ‘David versus Goliath’ situation when your competition is outspending you in the marketplace? If they have the staff, the money and distribution channels that can play havoc with your best marketing efforts it’s time to outthink, outsmart and outflank them … and it is possible.

“Commonsense in an uncommon degree is what the world calls wisdom.” – Samuel Taylor Coleridge

A fact of smart marketing is understanding the majority of actions to take are based on common sense. And common sense will tell you that there are ways to counteract the efforts of the bigger and more aggressive competitor.

There is no magic formula but there are some smart moves one can make to level the playing field, or in more than a few cases tilt it in your favor. BUT it requires an open mind, one accepting of change, and if you have that you are already ahead of most of your competitors. Continue reading

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Question Your Customer Service Thinking!

Fight the “commoditization” of your business & increase its value to your customer

A Different Perspective
By Leslie R. Wolff, A Marketing Curmudgeon

In an increasingly competitive marketplace it is becoming more difficult to stand out from the competition. What do you do when there exists a 5P’s environment? What are the 5P’s? When a customer’s Perception is that your Product, Price and Performance are on a Parity level with your competition. This is the time to take the step to challenge how you think about your customer. What you learn from this exercise could differentiate your firm from the competition in the eyes of your customer. Pay attention because you need to become an expert in Customer Service. It can be a very profitable situation for you.

Do you know the #1 reason customers leave vendors? Continue reading


Filed under Customer Service, Free Marketing Tips, small business